Customer Obsessed

We work with companies around the world-from start-ups to multinationals-to improve operations and create value by improving their Incident and Problem processes

Defined By Our People

The quality of our people is the cornerstone of our ability to serve our clients.

Shane Chagpar

Deep expertise in IT strategy and performance improvement combined with a healthy obsession for customer experience. Shane has worked closely with clients as a mentor, facilitator, and process expert. People he works with maximize their potential through increased workforce engagement, productivity improvement, waste reduction, and process excellence.

Aliza Chagpar

A triple threat: Project manager, accounting and billing expert, and client relationship manager – Aliza can whip up proposals and respond to RFPs with an eye for detail and helps scope all our projects smoothly. She keeps both the client and consulting teams on track – making sure we deliver on our promises and maximize your benefit.

Salar Chagpar

Salar has been providing client solutions under the Chagpar & Associates brand for over a decade. His ability to provide insights on customer experience, flow, and suggest innovative techniques to solving issues is his forte. He currently focuses on a non-profit focused on bringing thinking skills to the young and less fortunate.


Shane proudly works for the folks over at Kepner-Tregoe, a boutique consulting firm that allows him to be passsionate about his specialty while empowering and advising clients. All Chagpar contracts currently are overseen by Kepner-Tregoe,
and it’s a good thing too! They have been working this space for almost 60 years!

We Empower Problem Solvers

We have helped our clients make lasting improvements to their performance and realize their most important goals. Let us do the same for you – we will not waste your time.

People Trained
Coaching Relationships
Process Improvement Diagnostics
Speaking Engagements

Don’t just come to work.

Come to change.

We’re Always Looking For New Talent

Send Your CV To The Recruitment Team Now