Transform Incident and Problem Management

From messy guesswork to precise action, we transform your organization by helping you learn how to restore service, find root cause, and reduce incident volume – permanently!


Enable support teams to think confidently under pressure, with breakthrough techniques that focus on critical thinking, decisive action, the use of a common language, and proactive risk management


Our tools help speed service restoration and root cause activities, all while being supported by visual methods that keep teams together through all phases of the problem and incident lifecycle.


Our tools help improve information sharing, and unlock the right content knowledge at the right time – giving senior engineers the ability to work on the important stuff, not fighting every fire.


Whether you handle 10 or 100,000 tickets a month – our tools result in less time documenting problems, more time solving – the result? Tickets that are faster to read, easier to write, and less painful to build continous improvement projects around.

Why Choose Chagpar?

When the leaders of the world’s largest, fastest-growing companies look for help with their most complex problem solving challenges, they call Chagpar. Today, we are at the top of our field, helping organizations-many of which are brands you’re familiar with-create change.

Our Customers Love Us

We aim to build enduring relationships based on trust, and improve our clients’ performance significantly. Don’t just take our word for it, read it from them.

Flexible Solutions

Choose the result you are looking for and let us worry about the rest. We work directly with your team to make change happen, regardless of the number or complexity of the tasks required.

We Empower Problem Solvers

We have helped our clients make lasting improvements to their performance and realize their most important goals. Let us do the same for you – we will not waste your time.

People Trained
Coaching Relationships
Process Improvement Diagnostics
Speaking Engagements

Let’s Work Together!

Call, email, tweet, or send smoke signals. We are always seeking new opportunities to discuss challenges, speak at events, provide insights, or solve a tough problem. Tell us more about your project and let’s get started!