In the search for an effectively prioritized problem dashboard, you often come across a well-intentioned task list that shows everything is on fire, no resources are available, and that [...]
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Problems are bad, right? They must be solved, avoided, mitigated and managed – or must they? What if business, IT, and manufacturing leaders are wrong about problem-solving? Perhaps, it’s [...]
The Troubleshooting Amusement Park – How to focus on the important changes when chasing IT stability
How to find the change that started a mess in times of pressure and panic In the world of solving problems, everyone knows that more often than not, root [...]
Sometimes when people come together to solve a problem they can be like a herd of wild buffalo, charging around in all directions, creating a lot of noise and [...]
It was Lady MacBeth who warned, “What’s done cannot be undone.” And yet, after scheduling project work, you may discover the schedule needs to be “crashed.” Crashing a project [...]
When it comes to tackling the Goliath of organizational change, the right projects must be selected, defined, invested in, developed and finally executed. In structuring positive change, David, with [...]
Recently, major critical operations hubs including the NYSE and United Airlines experienced wide scale and nationally reported system outages. The confusion, frustration, and monetary loss of these outages have [...]
Technical certifications at IT and telecommunications companies offer an established path for certified individuals to build advanced skills and command salary premiums. Recently, Tim Roberts, an engineer and network [...]
A Federal agency spent over a year and nearly $3 million dollars on expensive actions against non-existent, system-wide malware. The drama finally halted when the agency ran out of [...]