The human mind is the fastest computer in existence. In a moment, it can take in multiple sensory inputs, match them to a pattern in your memory, and register it as good or bad. It then requests all your attention, adrenaline, and focus, to allow you to make a split second decision. By doing so, the mind allows you to take advantage of, or perhaps avoid a challenging situation.

In the Service Excellence world, dashboards are the keys to providing the sensory inputs necessary to allow your mind to naturally assist you in handling complex, and time-sensitive operations.

In this whitepaper, Shane Chagpar – Management Consultant – identifies the 5 key steps in creating an effective dashboard with a focus on the service organization.

Read the full whitepaper here:

Shane Chagpar – Whitepaper Designing Dashboards

Originally published by Kepner-Tregoe at: