The human mind is the fastest computer in existence. In a moment, it can take in multiple sensory inputs, match them to a pattern in your memory, and register it as good or bad. It then requests all your attention, adrenaline, and focus, to allow you to make a split second decision. By doing so, the mind allows you to take advantage of, or perhaps avoid a challenging situation.
In the Service Excellence world, dashboards are the keys to providing the sensory inputs necessary to allow your mind to naturally assist you in handling complex, and time-sensitive operations.
In this whitepaper, Shane Chagpar – Management Consultant – identifies the 5 key steps in creating an effective dashboard with a focus on the service organization.
Read the full whitepaper here:
Originally published by Kepner-Tregoe at: http://www.kepner-tregoe.com/knowledge-center/articles/staying-in-control-designing-dashboards-and-metrics-to-improve-thinking-under-pressure/#sthash.F29D3G5b.dpuf