Customer Obsessed

We work with companies around the world-from start-ups to multinationals-to improve operations and create value by improving their Incident and Problem processes

WE LOVE PROCESS

Systematic thinking is in our company DNA. Our consultants have depth in Engineering, accounting, project management, six sigma, lean, agile, ITIL, the theory of constraints, and just about any other form of systematic thinking that can be applied to the business problems of today. What do we do with all this brain power? Put it to work for you of course!

100% COMMITED TO YOU

Improving people, tools, processes, metrics and how incidents and problems are managed is a passion for us. When you hire Chagpar Consulting you get a dedicated senior consultant all to yourself. That means no answering emails from other clients, no sales calls on the side, and no lost time due to mental multitasking. The focus is on you, your business challenges and how we can solve them.

EXPERIENCED

We have trained thousands in multiple industries, across all areas of the value chain and in all phases of the product lifecycle. This broad experience has enabled us to transform our clients around their critical issues in IT strategy, operations, service, and development.

TEAM FOCUSED

Incident and Problem management does not need to be a single hero endeavor. We help people become teams, and solve problems synchronously – sharing data, validating assumptions, and determining most probable cause using industry best practices and verified approaches.

Defined By Our People

The quality of our people is the cornerstone of our ability to serve our clients.

Shane Chagpar

Deep expertise in IT strategy and performance improvement combined with a healthy obsession for customer experience. Shane has worked closely with clients as a mentor, facilitator, and process expert. People he works with maximize their potential through increased workforce engagement, productivity improvement, waste reduction, and process excellence.

Aliza Chagpar

A triple threat: Project manager, accounting and billing expert, and client relationship manager – Aliza can whip up proposals and respond to RFPs with an eye for detail and helps scope all our projects smoothly. She keeps both the client and consulting teams on track – making sure we deliver on our promises and maximize your benefit.

Salar Chagpar

Salar has been providing client solutions under the Chagpar & Associates brand for over a decade. His ability to provide insights on customer experience, flow, and suggest innovative techniques to solving issues is his forte. He currently focuses on a non-profit focused on bringing thinking skills to the young and less fortunate.

Kepner-Tregoe

Shane proudly works for the folks over at Kepner-Tregoe, a boutique consulting firm that allows him to be passsionate about his specialty while empowering and advising clients. All Chagpar contracts currently are overseen by Kepner-Tregoe,
and it’s a good thing too! They have been working this space for almost 60 years!

We Empower Problem Solvers

We have helped our clients make lasting improvements to their performance and realize their most important goals. Let us do the same for you – we will not waste your time.

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Don’t just come to work.

Come to change.

We’re Always Looking For New Talent

Send Your CV To The Recruitment Team Now