7 Steps to fix my team’s broken priority system
In the search for an effectively prioritized problem dashboard, you often come across a well-intentioned task list that shows everything is on fire, no resources are available, and that [...]
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Problem Solving: You’re doing it wrong!
Problems are bad, right? They must be solved, avoided, mitigated and managed – or must they? What if business, IT, and manufacturing leaders are wrong about problem-solving? Perhaps, it’s [...]
The Troubleshooting Amusement Park – How to focus on the important changes when chasing IT stability
How to find the change that started a mess in times of pressure and panic In the world of solving problems, everyone knows that more often than not, root [...]
5 questions that you need answered before your next problem-solving meeting
Sometimes when people come together to solve a problem they can be like a herd of wild buffalo, charging around in all directions, creating a lot of noise and [...]
Crashing a Project Without Damage
It was Lady MacBeth who warned, “What’s done cannot be undone.” And yet, after scheduling project work, you may discover the schedule needs to be “crashed.” Crashing a project [...]
Empowering David to Tackle Goliath-Sized Organizational Improvement
When it comes to tackling the Goliath of organizational change, the right projects must be selected, defined, invested in, developed and finally executed. In structuring positive change, David, with [...]
10 Essential Components to Incident Management
Recently, major critical operations hubs including the NYSE and United Airlines experienced wide scale and nationally reported system outages. The confusion, frustration, and monetary loss of these outages have [...]
Having Expertise and Using Expertise: Is there a difference?
Technical certifications at IT and telecommunications companies offer an established path for certified individuals to build advanced skills and command salary premiums. Recently, Tim Roberts, an engineer and network [...]
A Cry for Clear Thinking: US Federal Agency Wastes Millions Chasing Non-existent Malware
A Federal agency spent over a year and nearly $3 million dollars on expensive actions against non-existent, system-wide malware. The drama finally halted when the agency ran out of [...]
Top 10 Ways to Derail a Project
I am the Evil Project Manager. In this reveal, I show you the top 10 ways I play with your mind – leaving the projects of the untrained and [...]